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Delivery, Assembly & Pickup
Yes. Free delivery is available within 25 km of Perth city. Furniture for Future services Perth and nearby areas using its own delivery trucks.
Yes. Paid delivery may be available for areas more than 25 km from Perth city. Delivery availability and cost can depend on your location, order size, and scheduling.
For free delivery areas within 25 km of Perth city, delivery usually takes 1 to 3 business days. For paid delivery areas outside this range, delivery usually takes 3 to 7 business days. Timeframes may vary depending on stock, location, order size, and delivery scheduling.
Yes. Delivery is available Monday to Sunday, subject to scheduling and availability.
Yes. Our delivery service includes room-of-choice delivery in serviced areas, so your bed, mattress, or bedroom furniture can be placed in the room you need.
Yes. Free assembly is included in serviced areas. This helps make the delivery process easier and more convenient.
Yes. We can deliver to apartments, units, and upper-floor homes. Please provide access details before delivery, including stairs, lift access, parking restrictions, or any entry limitations.
An extra fee may apply for deliveries above the 2nd floor where there is no lift. Please let us know about stairs or access restrictions before delivery so we can confirm any additional cost.
Yes. Packaging removal is included after delivery and assembly.
Yes. Old bed or mattress removal can be arranged for an extra fee. Please request this before delivery so availability and cost can be confirmed.
Yes. Pickup is available by appointment only. Delivery is our preferred option, but pickup can be organised on request.
The pickup address is available on request or provided after pickup is confirmed. Customers collecting an order should bring their order confirmation and ID.
Payments, Pricing & Orders
Yes. Cash on delivery is available for eligible orders.
Yes. Pay after delivery is available and is generally handled as payment at delivery. For selected large orders, pre-orders, or backorders, a small upfront deposit may be required.
Yes. Online card payment is available at checkout.
Yes. All prices shown on the website are GST-inclusive, so GST is already included in the listed product price.
A small upfront deposit may be required for selected large orders, pre-orders, or backorders. Where applicable, this will be communicated clearly before the order is finalised.
Yes. Some items may be available for pre-order or backorder if they are not ready for immediate delivery.
Estimated waiting time for pre-orders and backorders is usually 2 to 4 weeks. Availability may vary by product, and timing will be confirmed where possible.
Yes. Prepaid orders can be cancelled for a full refund before delivery has been scheduled.
If delivery has already been booked, or the driver is on the way, delivery or cancellation fees may apply. Customers should cancel at least 24 hours before the scheduled delivery slot where possible.
For cash on delivery orders, if the customer is not available or refuses delivery at the door, delivery or return transport costs may be charged.
Products, Stock & Second-Hand Quality
Yes. Furniture for Future offers both new and second-hand beds, bed frames, mattresses, and related bedroom furniture items.
Yes. Bed and mattress packages, bedroom deals, and combo offers may be available depending on current stock.
Most items are in stock, but some products may be available as pre-order or backorder items.
Second-hand items are inspected before sale and described honestly. They are expected to be functional and suitable for use, while normal signs of previous ownership may be present.
Minor scratches, small marks, slight colour fading, and general cosmetic signs of previous use may be present. Minor cosmetic marks are not treated as faults and are expected with pre-loved furniture.
Yes. Second-hand beds are checked for important structural issues, including major frame problems and broken slats.
Yes. Second-hand mattresses are professionally cleaned, steamed, and sanitised before delivery.
Second-hand mattresses are inspected for bed bugs, strong odours, major stains, and major sagging before sale.
Product photos show the actual item wherever possible. If a similar item image is used, the final item may have minor cosmetic differences.
Warranty, Returns & Refunds
New bed frames come with a 1-year warranty covering frame structure issues, broken slats, and major factory faults. Proof of purchase is required.
The warranty does not cover normal wear and tear, scratches, stains, misuse, damage caused by incorrect assembly, or damage that happens during moving.
New mattresses come with a 1 to 5 year warranty, depending on the model. Coverage may include major sagging, manufacturing defects, and faulty materials. Proof of purchase is required.
The warranty does not cover normal softening over time, stains, burns, misuse, or damage caused by not using a proper base.
Second-hand bed frames come with a 3-month structural warranty covering major frame failure or major slat failure under normal use.
It does not cover normal wear and tear, comfort preference, stains, misuse, damage after delivery, or cosmetic marks and signs of previous use.
Second-hand mattresses do not come with a long-term warranty. They are guaranteed to have no major defects at the time of delivery.
If there is a serious issue at delivery, Furniture for Future may repair, replace, or refund the item, depending on the situation.
Yes. Change-of-mind returns are accepted for new items only within 7 days of delivery. The item must be unused, clean, and in its original packaging. For mattresses, the protective plastic must not be removed.
No. Second-hand items are not eligible for change-of-mind returns.
Yes. A restocking fee and pickup or return transport fee may apply for approved change-of-mind returns.
Please report damaged items, wrong item delivery, or missing parts within 48 hours of delivery. Photos or videos of the item and packaging may be requested.
If the issue is confirmed, Furniture for Future will organise and pay for collection where needed and may offer a free replacement, repair, or refund.
You can contact the team by phone, WhatsApp, email, or the website contact form. Please provide your order number, photos or videos of the issue, and a short description of the problem.
Furniture for Future aims to respond within 2 to 3 business days and resolve approved claims within 7 to 14 business days where possible.
Refunds are generally processed within 7 to 10 business days after the item is collected or the refund is approved.
Refunds usually go back to the original payment method where possible. For cash on delivery orders, refunds may be issued by bank transfer or store credit.
For change-of-mind returns, the customer is responsible for pickup or return transport costs. For confirmed damaged, wrong, or faulty items, Furniture for Future will organise and cover the relevant collection costs. For later warranty claims, collection cost responsibility depends on whether a fault is confirmed.
About Furniture for Future & Customer Support
Yes. Furniture for Future is a Perth-based furniture business serving customers in Perth and nearby areas.
We sell beds, bed frames, bed bases, mattresses, bed and mattress packages, and selected bedroom furniture deals, including both new and second-hand options.
We service Perth and nearby areas. Free delivery is available within 25 km of Perth city, and paid delivery may be available for areas further away.
Customer support is available Monday to Sunday, 7:00 AM to 7:00 PM.
You can contact us by phone, email, WhatsApp, or through the website contact form.
You can contact the team by phone, WhatsApp, or email. Furniture for Future aims to respond within 2 to 3 business days, review the matter carefully, and apply the relevant policy and Australian Consumer Law where applicable.
Yes. Furniture for Future follows Australian Consumer Law and operates primarily in Western Australia.
No. Special trade, bulk, or wholesale pricing is not offered at this stage.