Warranty & Returns

Warranty & Returns

At Furniture for Future, we want every customer to feel confident when buying a bed, mattress, bed frame, or bedroom package from us. This page explains our warranty coverage, second-hand item guarantee, change-of-mind returns, damaged item process, refund timeframes, and how to make a claim.

Our policies are designed to be clear, fair, and easy to understand. We follow Australian Consumer Law, and our store warranty is provided in addition to any rights customers may have under Australian Consumer Law.

Warranty & Returns at a Glance

• New bed frames come with a 1-year structural warranty.
• New mattresses come with a 1 to 5-year warranty, depending on the model.
• Second-hand bed frames come with a 3-month structural warranty.
• Second-hand mattresses do not come with a long-term warranty, but they are guaranteed to have no major defects at the time of delivery.
• Change-of-mind returns are accepted for new items only within 7 days of delivery.
• Second-hand items are not eligible for change-of-mind returns.
• Damaged, wrong, or missing items must be reported within 48 hours of delivery.
• Refunds are processed within 7 to 10 business days after the return or cancellation is approved.

Your Rights Under Australian Consumer Law

Furniture for Future follows Australian Consumer Law. Our warranty and return policies do not remove or limit any rights you may have under Australian Consumer Law.

If a product has a major fault, is not as described, is unsafe, or does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, or another suitable remedy. The correct solution will depend on the issue and whether the fault is major or minor.

We may need to inspect the product before confirming the best solution. Our business operates in Western Australia and aims to handle all warranty, return, and complaint matters fairly and quickly.

Warranty on New Bed Frames

New bed frames purchased from Furniture for Future include a 1-year structural warranty from the date of delivery.

This warranty covers major frame structure issues, broken slats under normal use, major factory faults, and manufacturing defects.

This warranty does not cover normal wear and tear, scratches, stains, customer-caused damage, misuse, incorrect assembly, moving damage, or damage caused after delivery.

Proof of purchase is required for all warranty claims.

Warranty on New Mattresses

New mattresses come with a warranty of 1 to 5 years, depending on the mattress model. The exact warranty period may vary, so customers should check the product details before purchasing.

This warranty covers major sagging, manufacturing defects, faulty materials, and major mattress structure faults.

This warranty does not cover normal softening over time, comfort preference, stains, burns, misuse, damage caused by not using a suitable bed base, or customer-caused damage after delivery.

Proof of purchase is required for all mattress warranty claims.

Second-Hand Bed Frame Warranty

Second-hand bed frames come with a 3-month structural warranty from the date of delivery.

This warranty covers major frame or slat failure under normal use.

This warranty does not cover normal wear and tear, minor scratches, cosmetic marks, colour fading, misuse, moving damage, damage after delivery, or comfort and style preference.

Second-Hand Mattress Guarantee

Second-hand mattresses do not come with a long-term warranty. However, they are guaranteed to have no major defects at the time of delivery.

Before delivery, second-hand mattresses are checked for major stains, bed bugs, strong odours, major sagging, and major defects.

This guarantee does not cover comfort preference, normal signs of use, minor cosmetic marks, damage after delivery, stains caused after delivery, or misuse.

Change-of-Mind Returns

Change-of-mind returns are accepted for new items only within 7 days of delivery.

To be eligible for a change-of-mind return, the item must be unused, clean, in resellable condition, and in its original packaging where possible.

For mattresses, the protective plastic must not be removed. Mattresses with removed packaging, signs of use, stains, marks, odours, or damage cannot be accepted for change-of-mind returns.

Second-hand beds, second-hand mattresses, and other pre-loved items are not eligible for change-of-mind returns.

A restocking fee and pickup fee may apply for approved change-of-mind returns.

Damaged, Wrong, or Missing Items

If your item arrives damaged, the wrong item is delivered, or parts are missing, please contact us within 48 hours of delivery.

Please provide your order number, photos or videos of the item, photos or videos of the packaging, and a short description of the issue.

We recommend checking your bed, mattress, or furniture item at the time of delivery before our team leaves.

If the issue is confirmed, Furniture for Future will organise and pay for collection where required. Depending on the situation, we may provide a repair, replacement, missing part, refund, or another suitable solution.

How to Make a Warranty Claim

If you believe your item has a warranty issue, please contact Furniture for Future by phone, WhatsApp, email, or the website contact form.

To help us review your claim quickly, please provide your order number, photos or videos of the issue, and a short explanation of what happened.

We may inspect the item before approving the claim. If the claim is approved, we may offer a repair, replacement, refund, store credit, or another suitable solution depending on the issue.

We aim to respond to warranty claims within 2 to 3 business days and resolve approved claims within 7 to 14 business days.

Return & Pickup Costs

For change-of-mind returns, the customer is responsible for pickup, delivery, or return transport costs.

If the item is damaged on arrival, the wrong item is delivered, or the issue is confirmed as our fault, Furniture for Future will organise and pay for collection or replacement where required.

For warranty claims made after delivery, Furniture for Future will pay the transport cost if the fault is confirmed. If no fault is found, the customer may be responsible for the transport cost.

Order Cancellation Policy

If a prepaid order is cancelled before delivery is scheduled, a full refund will be provided.

If delivery has already been booked or the driver is already on the way, a delivery fee, return fee, or cancellation fee may apply.

For cash-on-delivery orders, if the customer is not home or refuses to accept the order at the door, delivery and return costs may be charged.

Please contact us at least 24 hours before your scheduled delivery time if you need to cancel or change your order.

Refund Method & Timeframe

Approved refunds are processed within 7 to 10 business days after the item has been collected or the refund has been approved.

Refunds are usually returned to the original payment method, such as card payment or bank transfer.

For cash-on-delivery orders, refunds may be issued by bank transfer or store credit.

Partial refunds may apply if delivery fees, pickup fees, return costs, or restocking fees need to be deducted.

What Our Warranty Does Not Cover

Our warranty does not cover normal wear and tear, scratches, stains, burns, odours caused after delivery, misuse, neglect, incorrect assembly, moving damage, damage from using the wrong bed base, customer-caused damage, or comfort preference.

For second-hand items, minor scratches, small marks, colour fading, and cosmetic wear are considered normal signs of previous use and are not treated as faults.

Issues that were clearly shown in product photos or explained before purchase are not considered faults unless the product has a separate major issue that was not disclosed.

Important Note About Second-Hand Items

Second-hand beds and mattresses may show normal signs of previous use. This can include minor scratches, small marks, slight colour fading, and other cosmetic imperfections.

We aim to show actual product photos whenever possible. If a similar item image is used, this should be clearly stated on the product page.

Minor cosmetic marks are not treated as faults and are expected with pre-loved furniture.

Warranty & Returns FAQs

Do new beds come with a warranty?

Yes. New bed frames come with a 1-year structural warranty covering major frame issues, broken slats under normal use, and major factory faults.

How long is the mattress warranty?

New mattresses come with a 1 to 5-year warranty, depending on the model. The exact warranty period will depend on the mattress you purchase.

Do second-hand beds come with a warranty?

Yes. Second-hand bed frames come with a 3-month structural warranty covering major frame or slat failure under normal use.

Do second-hand mattresses have a warranty?

Second-hand mattresses do not come with a long-term warranty. They are guaranteed to have no major defects at the time of delivery.

Can I return a mattress if I change my mind?

Change-of-mind returns are accepted for new mattresses only within 7 days of delivery, and only if the mattress is unused, clean, in resellable condition, and the protective plastic has not been removed.

Can I return a second-hand item if I change my mind?

No. Second-hand items are not eligible for change-of-mind returns.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide your order number, photos or videos of the item, photos or videos of the packaging, and a short description of the issue.

Who pays for return pickup?

For change-of-mind returns, the customer pays pickup or return costs. If the item is damaged on arrival or the wrong item is delivered, Furniture for Future will organise and pay for collection where required.

How long does a refund take?

Approved refunds are processed within 7 to 10 business days after the returned item has been collected or the refund has been approved.

Contact Us for Warranty & Returns

If you need help with a warranty claim, return, refund, cancellation, damaged item, or complaint, please contact Furniture for Future.

Phone / WhatsApp: 0477 597 491

Support hours: Monday to Sunday, 7:00 AM to 7:00 PM

Email: To be confirmed